Privacy policy

PRIVACY POLICY

This Privacy Policy describes how Say La V Beauty LLC, doing business as Luxury Loc Dealers (the "Site", "we", "us", or "our"), collects, uses, and discloses your Personal Information when you visit or make a purchase from luxurylocdealers.com, book an appointment, or opt in to our text messages.

Contact

If you have questions about this policy, want more information about our privacy practices, or would like to make a complaint, contact us by email at info@luxurylocdealers.com or by mail at:

Luxury Loc Dealers 107 Spartanburg Highway, Suite B Lyman, SC 29365 United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases and appointments. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information."

Device information

• Purpose: to load the Site accurately for you and to perform analytics on Site usage so we can improve it.
• Source: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our e-commerce processor, Shopify.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.

Order information

• Purpose: to provide products or services to you and fulfill our contract, process your payment, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and, in line with the preferences you have shared with us, provide you with information or offers relating to our products or services.
• Source: collected from you.
• Disclosure for a business purpose: shared with Shopify and its payment processors, and with shipping carriers to deliver your order.
• Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

Appointment information

• Purpose: to schedule and manage your salon appointments, send appointment confirmations and reminders, and keep a record of the services you receive so we can serve you well on your next visit.
• Source: collected from you when you book online or in the salon and when you complete our new client intake form.
• Disclosure for a business purpose: shared with our online booking provider (Acuity Scheduling), our form provider (Jotform), and our business systems providers (Make, Airtable, and Heartwood Technologies, who help us organize client records on our behalf).
• Personal Information collected: name, phone number, email address, appointment history, hair and scalp information you choose to share on the intake form, and your scheduling preferences.

Customer support information

• Purpose: to provide customer support.
• Source: collected from you.
• Disclosure for a business purpose: shared with the providers above only as needed to resolve your request.
• Personal Information collected: the details of your question or request and your contact information.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy.
• We use Acuity Scheduling for online appointment booking and Jotform for our intake and preference forms.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell your Personal Information.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. CONFIRM: if the store uses Google Analytics, Meta Pixel, or Shopify Audiences, list them here; if none are in use, delete this section down to the opt-out links.

For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info/.

SMS / Text Messaging

If you opt in to text messages from Luxury Loc Dealers, we collect your name and mobile number solely to send you appointment scheduling reminders, appointment and intake form reminders, and occasional offers for salon services and hair care products. Message frequency varies, typically 1 to 4 messages per month. Message and data rates may apply. Your mobile number and text messaging opt-in consent will not be shared with or sold to third parties or affiliates for their marketing purposes. Reply STOP at any time to opt out, or HELP for help.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, scheduling and delivering salon services, and keeping you up to date on new products, services, and offers you have asked to hear about.

Retention

When you place an order or book an appointment, we retain your Personal Information for our records unless and until you ask us to erase it. To request erasure, contact us using the details above.

Automated decision-making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you, such as temporarily blocking IP addresses or cards associated with repeated failed transactions.

Your rights

If you are a resident of California, you have the right to know what Personal Information we hold about you, to receive a copy of it, and to ask that it be corrected, updated, or deleted. If you are a resident of the European Economic Area, you have equivalent rights under the GDPR, including the right to port your data to a new service. To exercise any of these rights, contact us using the details above. If you would like to designate an authorized agent to submit these requests on your behalf, contact us at the address above.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences, and they tell us how people use the website.

Our store runs on Shopify, and the cookies Shopify sets for store operation, checkout, and analytics are listed at https://www.shopify.com/legal/cookies. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies through your browser settings, often found in your browser's "Tools" or "Preferences" menu. Removing or blocking cookies may affect your experience on the Site. More information is available at https://www.allaboutcookies.org.

Do Not Track

Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

If you would like to make a complaint, contact us by email or mail using the details under "Contact" above. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Last updated: September 7, 2026